The first step

One of the things we are interested about in this project is the first step that someone takes when innovating with technology. How small or big can this first step be and what support do they require? For example a couple of months back, I shared a document with one of our professors in google docs and we worked on it together for a few hours. He had not used google docs before and was not aware of its existence but was impressed. A couple of weeks later I was in Bangladesh running a workshop with him and one morning he mentioned that he had been up early working on a research bid with two collegues - one in London and one in the USA - using google docs. Is that "one small step for (a) man, one huge leap for research-kind..."?